Performs all Service Activities in line with internal rules and customer regulations reflecting the Company 4I values.
Assure responsive telephone support and diagnostics, as well as on-site Services to exceed the customer’s expectation. Ensure our customer are successful when using Thermo Fisher Scientific instruments. Actively promote our contract products and other services.
Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.
Follow our ethical business conduct guidance.
Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Manager, others).
Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
Assures alignment of all activities at the customer site with the rest of Thermo Fisher Scientific and informs other business partners of important information with respect to our customers (e.g. information about new purchases via lead generation)
Contributes to the field service business by actively participating to the continuous improvement initiatives within IES.
- Employer: Thermo Fisher Scientific
- Location: Macclesfield
- Hours: Normal working hours (8.30 – 5.30) Mon – Fri – flexibility required due to the remote nature of the role.
- Salary: £1,666.00 monthly wage
- Closing date: 08/06/2021