Customer Service Apprentice

Vacancy Description

Based in Holmes Chapel you will form part of our key customer contact service processing & handling customer contacts primarily by telephone & email.

We pride ourselves on the high levels of customer service that we provide & this role will require someone with excellent people skills & be able to follow policies & procedures to ensure that we deal with all contacts in the best possible way.

  • Be keen to improve and takes ownership for your personal development
  • Being willing and able to adapt and cope with change
  • Be committed to learning the leisure industry, customer service requirements of the health and fitness industry, Everybody policies and procedures and completing the apprenticeship and other qualifications
  • Support others in their learning and development
  • Act as an Ambassador of the Head Office team, Everybody and the apprenticeship scheme either in your daily duties or while supporting events
  • Work as part of the team to ensure consistent high standards at all times
  • Making suggestions for improvements and identifying any issues
  • Organise your own work and collaboratively work with colleagues to ensure all work requirements are completed on time and correctly
  • Be able to work independently delivering high standards of work ensuring compliance to policies, procedures and regulations at all times
  • Follow all health and safety requirements and raise concerns where issues are identified
  • Be the friendly and approachable face of Everybody
  • Dealing with queries and problems with patience and empathy
  • Ensure consistent high standards of products and customer service
  • Take an active role in promoting products and services
  • Work to high personal standards, taking pride in your work and our services and demonstrating a consistent “can do approach”
  • Proactively offer help and go the extra mile for people
  • Meet the highest standards of customer care while meeting the requirements of policies, procedures and qualification standards
  • Location: Holmes Chapel
  • Hours: 37 hours per week including evenings & weekends (operational roles), shifts TBC.
  • Salary: £163.17 - £303.77 per week
  • Closing date: 07/05/2019