Customer Service Apprentice

Job description:

Reporting to the Customer Service Manager, you will be responsible for liaising with customers through all communication channels, whilst ensuring world class service levels.

Responsibilities will include:

  • Working through your day-to-day activities within the department, ensuring they are dealt with and accounted for in the appropriate timeframe
  • Working as a team towards the achievement of all activities being completed within the department, regardless of current individual workload
  • Responsible for answering inbound calls from customers and delivering customer service world class standard every time
  • Resolving customer queries, order processing, delivery issues with a high degree of accuracy on time
  • Providing feedback to the Customer Service Supervisor with issues or complaints that need escalating
  • Offering feedback to the Customers Service Supervisor with opportunities to build training and development around
  • Ensure quotations are handled with in a certain time frame (20 minutes)
  • Where applicable, ensure that personalisation for the customer is stuck to using the tools (Salesforce) provided to build rapport with customer base
  • Managing individual cases and as part of the department highlighting if too many and need assistance from other members of the team
  • Work closely with the other departments
  • To maintain all the company’s equipment to a high standard and to maintain a high level of personal standards
  • To carry out any additional and reasonable request made by the company
  • To constantly strive to improve through self-development
  • Employer: Protec
  • Location: Macclesfield
  • Hours: Monday - Friday, 08:00 - 17:00.
  • Salary: £12,792.00 annual wage
  • Closing date: 19/01/2021
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