Job description:
Reporting to the Customer Service Manager, you will be responsible for liaising with customers through all communication channels, whilst ensuring world class service levels.
Responsibilities will include:
- Working through your day-to-day activities within the department, ensuring they are dealt with and accounted for in the appropriate timeframe
- Working as a team towards the achievement of all activities being completed within the department, regardless of current individual workload
- Responsible for answering inbound calls from customers and delivering customer service world class standard every time
- Resolving customer queries, order processing, delivery issues with a high degree of accuracy on time
- Providing feedback to the Customer Service Supervisor with issues or complaints that need escalating
- Offering feedback to the Customers Service Supervisor with opportunities to build training and development around
- Ensure quotations are handled with in a certain time frame (20 minutes)
- Where applicable, ensure that personalisation for the customer is stuck to using the tools (Salesforce) provided to build rapport with customer base
- Managing individual cases and as part of the department highlighting if too many and need assistance from other members of the team
- Work closely with the other departments
- To maintain all the company’s equipment to a high standard and to maintain a high level of personal standards
- To carry out any additional and reasonable request made by the company
- To constantly strive to improve through self-development
- Employer: Protec
- Location: Macclesfield
- Hours: Monday - Friday, 08:00 - 17:00.
- Salary: £12,792.00 annual wage
- Closing date: 19/01/2021