Loan Processor/Customer Service Apprentice

Vacancy description

Full training will be given for the role and we are looking for someone with good common sense and willingness to help customers. You will be rewarded for hard work and have the opportunity to earn an uncapped bonus while learning and studying at the same time. We are a friendly office and try to bring an element of fun to your working day and are sure you would enjoy being part of our team.

Main responsibilities:

  • To receive and take applications from numerous business sources including on-line and introducers
  • To make outbound calls and send out loan agreements in order to finalise online web generated loan enquiries for unsecured, guarantor and secured lending
  • To take inbound calls regarding brand new lending applications and requests for updates to existing applications
  • To accurately assess and complete applications ensuring that customer’s circumstances are assessed throughout the application processes to ensure that referrals are suitable to their needs
  • To liaise with other departments within the business to ensure a smooth transition for the customer
  • To be the front line of the business, and act in a professional and customer focused manner at all times
  • To ensure that all regulatory requirements are adhered to throughout the process and in all contact with customers, colleagues and third parties
  • Employer: CLICK LOANS LTD
  • Location: Stockport
  • Hours: Monday - Thursday: 9.00 am – 7.00 pm (2 x 30 minute breaks am/pm and 1 hour lunch) . Friday: 9.00 am - 2.00 pm (1 hour lunch).
  • Salary: £192.50 weekly wage
  • Closing date: 11/02/2020