Resource Planning Apprentice

Vacancy description

In this collaborative and supportive team, you will be ensuring Zuto deliver a smooth journey through the customers car buying journey across all teams; from initial application through to pay out.

Duties will include but not be limited to:

  • Provide intraday performance updates to stakeholders
  • Maintain skill matrices with accurate Partner data and utilise to identify gaps in skill coverage
  • Analyse and act on feedback from Contact Centre leadership team
  • Ensure sales leads are allocated as soon as possible after application
  • Provide support for all teams as required through WFM/Excel/CRM/HR Systems
  • Ensure schedules in the WFM system are up-to-date and accurate
  • Making real time intra-day decisions with a positive impact on the business
  • Update and issue Telephony Reporting within agreed timeframes
  • Monitor adherence in Real Time
  • Understand and deliver the daily/weekly/monthly plans in the contact centre
  • Support the Analysts by providing commentary on previous and current week performance
  • Employer: Zuto Limited
  • Location: Macclesfield
  • Hours: Days and shifts to be confirmed at interview.
  • Salary: £12,000.00 - £13,000.00 annual wage
  • Closing date: 28/05/2019
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