0

Course Detail

Adults
Level 2 Certificate in Principles of Customer Service (Online)
Further course information

The purpose of the qualification is to develop learner’s knowledge and understanding relevant to working in a customer service environment.

See More See Less
Entry Requirements

Age – 19+

Course Content

7 units consisiting of

Principles of customer service
Understand customers
Understand employer organisations
Understand how to communicate with customers verbally and in writing
Know how to process information about customers
Understand how to resolve customer service problems and challenges
Understand how to develop customer relationships.


Assessment

Tutor Marked Units (Subject to IQA)

Fees

Fees: £0.00

Progression

Additional Information

This is an online course only.

To on the course please select one of the options below and a member of staff will contact you to speak to you about the course.

There is a £40 cancellation fee for anybody who does not complete the course.

Duration and Times

Next course available: May 31st, 2024
Number of Weeks: 16

Latest Events
Find out more about our latest events and open days
Need Further
information?
For further information, advice and guidance call The Learner Experience Team
Not ready?

If you’re not ready to book an initial assessment yet and would like to talk with us instead, please complete the details below and someone will be in touch to talk through your options:

Related & progression courses
Your Favourites

    Search our website

    Not found the right course?

    If you haven’t found the right course for you, then tell us about the course that you are looking for.