Course Detail

Level 2 Certificate in Principles of Customer Service (Online)
Further course information

The purpose of the qualification is to develop learner’s knowledge and understanding relevant to working in a customer service environment.

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Entry Requirements

Age – 19+

Course Content

7 units consisiting of

Principles of customer service
Understand customers
Understand employer organisations
Understand how to communicate with customers verbally and in writing
Know how to process information about customers
Understand how to resolve customer service problems and challenges
Understand how to develop customer relationships.


Tutor Marked Units (Subject to IQA)


Fees: £0.00


Additional Information

This is an online course only.

To on the course please select one of the options below and a member of staff will contact you to speak to you about the course.

There is a £40 cancellation fee for anybody who does not complete the course.

Duration and Times

Next course available: May 31st, 2024
Number of Weeks: 16

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