19 Years and Over

Entry Requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.


Provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

The objectives of this qualification are to help learners to:
• develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
• know how to apply their knowledge in a variety of industries and job roles.


To achieve the NCFE Level 2 Certificate in Principles of Customer Service, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification. Grades are not awarded.


Fees: 40.00

Fees Advanced Learning Loan:

Further Information

For further information, advice and guidance call The Learner Experience Team on 01625 410002.

Duration and Times

Start date: 01/01/2020

End date: 31/07/2020

Time: 12:00am - 12:00am

Days of week: Untimetabled

Number of Weeks: 12

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