19 Years and Over

Overview

Would you like to develop essential knowledge to carry out customer service tasks, such as how to manage information and supporting events in a variety of industries and job roles?

This qualification will provide you with the underpinning knowledge required to work in a range of different environments within a customer service role. You will understand what customer service is, its effective delivery and communication skills, the legal and ethical requirements relating to customer service and the different types of customers. You will gain an understanding of the relationship between good customer service and customer loyalty, and how this affects the organisation in terms of reputation and image.

You will also understand organisational structures and the differences between the private, public and voluntary sectors, be able to describe the internal and external influences on organisations and why change within the business environment is important.

Entry Requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

Content

Provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

The objectives of this qualification are to help learners to:
• develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
• know how to apply their knowledge in a variety of industries and job roles.

Assessment

To achieve the NCFE Level 2 Certificate in Principles of Customer Service, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification. Grades are not awarded.

Awarding body

NCFE

Fees

Fees: 40.00

Fees Advanced Learning Loan:

Progression

Achievement of this qualification could enable progression to further qualifications in Customer Service

It may also be useful to learners studying qualifications in the following sector areas:
Travel and Tourism, Sport, Leisure and Recreation, Retail, Health Public Service and Care, Engineering and Manufacturing Technologies or Arts, Media and Publishing

Additional information

This is an online course only.

Further Information

For further information, advice and guidance call The Learner Experience Team on 01625 410062.

Duration and Times

Start date: 01/08/2020

End date: 31/07/2021

Time: 12:00am - 12:00am

Timings: Group A

Apply Now