19 Years and Over


This will focus on the study of possible causes of violence in the workplace and how to reduce the risk of workplace violence and harassment.

Entry Requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.


The objectives of this qualification are to:
-provide learners with an understanding of how organisational policies and procedures can contribute to a safe working environment
-provide learners with an understanding of why workplace violence may occur, the possible causes and how the risk of workplace violence can be reduced
-provide learners with an understanding of equality, diversity and inclusion in the workplace.


To be awarded the NCFE Level 2 Certificate in Understanding Workplace Violence and Harassment (603/3928/7), learners are required to successfully complete 4 mandatory units.

Contributing to a Positive and Safe Working Environment
Violence in the Workplace
Understanding Aggression, Bullying and Harassment in the Workplace
Understand Equality, Diversity and Inclusion in the Workplace

Awarding body



Fees: 40.00

Fees Advanced Learning Loan:


Learners who achieve this qualification could progress to:
Level 3 Certificate in the Principles of Customer Service
Level 3 Diploma in Customer Service
Level 3 Diploma in Skills for Business: Customer Service
It may also be useful to learners studying qualifications in the following sectors:
• Retail
• Health, Public Services and Care
• Business, Administration and Law

Additional information

This is an online course only.

Further Information

For further information, advice and guidance call The Learner Experience Team on 01625 410062.

Duration and Times

Start date: 01/08/2020

End date: 31/07/2021

Time: 12:00am - 12:00am

Timings: Group A

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