19 Years and Over


The purpose of the qualification is to develop learner’s knowledge and understanding relevant to working in a customer service environment.

Entry Requirements

Age – 19+

Cost – £40 per head

£20 per head with Chamber of Commerce/ Hospital


7 units consisiting of

Principles of customer service
Understand customers
Understand employer organisations
Understand how to communicate with customers verbally and in writing
Know how to process information about customers
Understand how to resolve customer service problems and challenges
Understand how to develop customer relationships.


Tutor Marked Units (Subject to IQA)

Awarding body

TQUK Regulated by Ofqual

Additional information

This is an online course only.

To on the course please select one of the options below and a member of staff will contact you to speak to you about the course.

Further Information

For further information, advice and guidance call The Learner Experience Team on 01625 410062.

Duration and Times

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