Overview
The purpose of the qualification is to develop learner’s knowledge and understanding relevant to working in a customer service environment.
Entry Requirements
Age – 19+
Cost – £40 per head
£20 per head with Chamber of Commerce/ Hospital
Content
7 units consisiting of
Principles of customer service
Understand customers
Understand employer organisations
Understand how to communicate with customers verbally and in writing
Know how to process information about customers
Understand how to resolve customer service problems and challenges
Understand how to develop customer relationships.
Assessment
Tutor Marked Units (Subject to IQA)
Awarding body
Fees
Fees: 40.00
Fees Advanced Learning Loan:
Additional information
This is an online course only.
To on the course please select one of the options below and a member of staff will contact you to speak to you about the course.
Further Information
For further information, advice and guidance call The Learner Experience Team on 01625 410062.