Operations / Departmental Manager Apprenticeship

Level 5 Operations / Departmental Manager Apprenticeship
What is an Operations / Departmental Manager?

An Operations or departmental manager is someone who manages teams and/or projects and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.


Key responsibilities may include:
  • Creating and delivering operational plans
  • Managing projects
  • Leading and managing teams
  • Managing change
  • Financial and resource management
  • Talent management
  • Coaching and mentoring
Apprentices will benefit from:

Earn while you learn

Gain experience in management

No learning costs for the Apprentice


Potential career paths of Operations or Departmental Manager Apprentices…

  • Operations Manager
  • Regional Manager
  • Divisional Manager
  • Department Manager
  • Specialist Manager
more Information
How will I be assessed?

Assessment is the completion of a portfolio on the programme, this is done by witness testimony, delivery of knowledge content with a personal tutor on a 1-1 basis, assignment work to include analysis and evaluation, work-based documentation evidence and discussion.

Full support from your personal tutor throughout the programme with regular meetings with apprentice and employer.

Your final assessment will be a project completed in the 5 months at the end of the programme and then delivered in a presentation to the independent assessor. It also consists of an interview to discuss your portfolio.

Progression routes

Progression can be to L7 Chartered Manager, Head of Departments and then to Director level.

On completion, you can become a member of the Institute of Leadership and Management


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