A Customer Services apprenticeship is a great fit for individuals who possess excellent communication and interpersonal skills.
If you enjoy helping others and thrive in a fast paced, customer focused environment, this apprenticeship is for you.
This apprenticeship offers a valuable opportunity to develop a strong foundation in providing exceptional customer support and building lasting relationships with clients.
By pursuing an apprenticeship, you’ll have the chance to earn a salary while gaining invaluable experience that will kickstart your future career.
Considering a customer service apprenticeship?
Watch the video to hear from our current apprentices as they share their journeys, experiences and successes.
A Customer Service Specialist is a highly skilled professional who provides direct support to customers across a wide range of sectors and organisations. They act as advocates of excellent customer service, confidently handling complex enquiries, technical issues, complaints and requests with professionalism and expertise.
During this apprenticeship, you will develop the skills needed to succeed in a customer focused role. You will learn how to gather and analyse customer data, use organisational and industry standard IT systems effectively, and deliver high quality service that enhances customer satisfaction and supports business success.
A full-time job – all Apprentices are employed by a company where they will gain hands-on experience and expertise
Qualification – the apprentice will also study for a qualification at the same time as working. They may come into College once a week or they may study completely in the workplace.
Salary – An apprentice earns a salary. Like any type of job role, the amount of money earned will depend on the employer.
Apprenticeships can be delivered through a variety of methods including a blend of one-to-one support, online training, College workshops and self-directed study. We will work with you and your employer to develop an individualised learning plan that works for you.
There are a wide range of apprenticeships for you to choose from starting at level 2 all the way up to level 6.
You can complete an apprenticeship in a wide range of sectors including:
The length of your apprenticeship will depend on the job that you are doing, the standard that you are working towards and how much previous experience you have.
The length of an apprenticeship depends on the job you’re doing, your age and how much experience you have.
To be recognised as an apprentice you must be employed for a minimum of 30 hours per-week.
In order to apply you need to search for an Apprenticeship – a list of our current apprenticeship vacancies are listed here.
Once you have decided on the apprenticeship vacancy you would like to apply for you will need to register with the GOV.UK/apprenticeships.
There are many great reasons to choose an apprenticeship. As an apprentice, you can earn a wage while you learn, gain valuable workplace experience, and develop the practical skills employers are looking for.
You’ll work alongside experienced professionals, build industry knowledge, and progress within your chosen career. Apprenticeships can also open doors to further training, higher‑level qualifications, and long‑term career opportunities.
Want to learn more about why people choose an apprenticeship? Click here to find out more.
If you would like to learn more about apprenticeships then get in touch with the team.
If you haven’t found the right course for you, then tell us about the course that you are looking for.
