Healthcare Support Worker L2 NHS Apprenticeship

Level 2 Health Care Support Worker Apprenticeship
a health care student smiling in a hospital
What is a health care support worker?

The Health Care Support Worker Apprenticeship is designed for individuals seeking a rewarding career in various healthcare settings, including hospitals, General Practices, community teams, and individual homes where health and social care workers collaborate.

This position plays a vital role in providing essential care and support to patients and residents, whether in hospitals, nursing homes, or community environments.

As health and social care services become more integrated, these roles are becoming increasingly common.

This apprenticeship equips you with the necessary skills and knowledge to carry out a range of clinical tasks, ensuring the well-being and comfort of those they care for, including individuals with complex health and care needs, those who are unwell, or reaching the end of their life. 

The primary duties we cover on this apprenticeship...
  • Patients, service users, carers and their families
  • Registered healthcare professionals, for example, doctors, nurses and other allied health professionals
  • Social care staff including registered managers, adult care workers and social workers
  • Administration, management and other staff like cleaners, drivers, porters and receptionists
  • Act within the limits of own competence and within agreed ways of working, following the relevant local and national standards, policies and protocols used in the workplace
  • Monitor the health and well-being of individuals in your care
  • Assist individuals to maximise their independence
  • Contribute to the daily running and administration of an effective and efficient service or team
  • Use communication methods and techniques to overcome barriers and meet individuals’ wishes, preferences and needs
  • Promote the health and wellbeing of individuals
  • Record, report and store information related to individuals
  • Maintain own and others’ safety at work
  • Maintain and further develop your own skills and knowledge
  •  Contribute to the quality of services by participating in improvement activities
Apprentices will benefit from:

Earn a wage, whilst studying a fantastic course

Gaining experience in a fast-paced & competitive industry

No learning costs for the Apprentice


Potential career paths of Apprentices…

  • Healthcare Assistant 
  • Healthcare support worker 
  • Mental health support worker 
  • Nursing assistant 
  • Personal assistant 
  • Support worker
more Information
Purpose of the occupation & responsibilities

The broad purpose of the occupation is to provide high quality and compassionate person-centred care and support based on individual needs and setting. Daily activities for a Healthcare Support Worker will vary according to the workplace and will be determined by the needs of the individuals they are caring for. Healthcare Support Workers will check the overall comfort, wellbeing and progress of individuals in their care. They support individuals with their daily activities including eating, drinking, washing, dressing or going to the toilet.  They carry out clinical activities such as measuring and monitoring blood pressure, temperature or weight, checking wounds or applying dressings. They prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. They will also carry out non-clinical duties such as handling enquiries and signposting or escorting people, keeping records, making beds, tidying the work area, returning or cleaning equipment used during a clinical activity.


An employee in this occupation will be responsible for working within the limits of their competence and agreed ways of working to provide a defined range of healthcare tasks as part of the wider health and social care team. Healthcare Support Workers in health settings typically report to a registered healthcare practitioner who will directly or indirectly supervise their work. Healthcare Support Workers in adult social care settings typically report to a Registered Manager, Service Manager and, in the case of Personal Assistants, to the individual with whom they work. Healthcare Support Workers can address straightforward problems in their daily work, reporting concerns and changes to the appropriate person in a timely manner. They must communicate effectively and be able to adhere to strict standards, including legislation, when handling sensitive and confidential information. They must maintain a safe and healthy working environment and keep their knowledge and skills up to date through continuous professional development.

How will I be assesed?

What is an end-point assessment and why it happens

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA.

The length of the training for this apprenticeship is typically 12 months. The EPA period is typically 3 months.

The overall grades available for this apprenticeship are:

  • fail
  • pass
  • distinction


When you pass the EPA, you will be awarded your apprenticeship certificate.

EPA gateway

The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.

The gateway requirements for your EPA are:

  • achieved English and mathematics qualifications in line with the apprenticeship funding rules
  • for the professional discussion underpinned by a portfolio of evidence, you must submit a portfolio of evidence


Assessment methods

Observation with questions

You will be observed by an independent assessor completing your work. It will last at least 2 hours. They will ask you at least 4 questions.

Professional discussion underpinned by a portfolio of evidence

You will have a professional discussion with an independent assessor. It will last 60 minutes. They will ask you at least 8 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.

The EPAO will confirm where and when each assessment method will take place.


Typically 12 months


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