What is a complaint?
If you are not happy because of:
- the standard of service you get from Macclesfield College; or
- our failure to do something we agreed to do; or
the way you were treated
and you have already spoken to a Macclesfield College member of staff about it and you are not satisfied with the response you received then please complete the complaint form overleaf.
Complaints and protected characteristics
Macclesfield College is committed to actively promoting equality and diversity and tackling discrimination, harassment and victimisation. The College works continually to meet its obligations under the Equality Act 2010 and equality and diversity is placed at the heart of College policies and procedures. If you feel you have been treated unfairly because of any of the following (protected characteristics) please indicate this on the form as requested.
What will happen to my complaint?
Your complaint will be acknowledged within two working days.
Your complaint will be investigated and you will receive a full response to your complaint within ten working days.
If your complaint cannot be satisfactorily resolved within ten working days, we will write/email to you within ten working days, to let you know when you will receive a reply.
We will make every effort to ensure that your complaint will remain confidential.
Filling in the complaint form
- Please complete the following section of this form. It is important that you provide us with as many details as possible about your complaint.
Please return your completed form to us at the following address:-
Rachel Smith, Head of Student Services and Support, Macclesfield College, Park Lane, Macclesfield, Cheshire SK11 8LF
You can also access our complaint form online below and submit this to us electronically.