Team Leader / Supervisor L3 Apprenticeship

Level 3 Team Leader / Supervisor
What is a Team Leader / Supervisor?

A Team Leader/Supervisor Apprenticeship is designed to develop individuals into effective leaders and supervisors within a professional setting.

This Apprenticeship equips you with a strong foundation in leadership skills, communication, problem-solving, and decision-making.

Apprentices work closely with experienced mentors and professionals, gaining practical experience in managing teams, setting goals, and coordinating tasks.

This Apprenticeship is an invaluable opportunity for individuals aspiring to lead and guide teams towards success while fostering their personal and professional growth.

The primary duties we cover on this apprenticeship...
  • A Team leader or supervisor is a first-line management role with operational and project responsibilities.
  • They manage a team to achieve a well-defined outcome and provide direction, instructions, and guidance.
  • This role exists across private, public, and third sectors and organisations of all sizes.
  • Responsibilities may differ, but required knowledge, skills, and behaviors remain consistent.
  • Key responsibilities encompass supporting, managing, and developing team members.
  • They handle project management, workload and resource planning and monitoring.
  • Operational plan delivery and problem resolution are part of their duties.
  • Building both internal and external relationships is a crucial aspect of their role.
Apprentices will benefit from:

Earn a wage, whilst studying a fantastic course

Gaining experience in a fast-paced & competitive industry

No learning costs for the Apprentice


Potential career paths of Team Leader / Supervisor Apprentices…

  • Supervisor

  • Team leader

  • Project officer

  • Shift supervisor

  • Foreperson

  • Shift manager

more Information

Typically this apprenticeship will take 12 – 18 months


Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Knowledge, Skills & Behaviours


What is required (through formal learning and applied according to business environment)

Interpersonal excellence – managing people and developing relationships

Leading people

Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion.

Managing people

Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour.

Building relationships

Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives.


Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns.

Organisational performance - delivering results

Operational management

Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business.

Project management

Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools.


Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun.

Personal effectiveness – managing self

Awareness of self

Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence

Management of self

Understand time management techniques and tools, and how to prioritise activities and approaches to planning

Decision making

Understand problem solving and decision making techniques, and how to analyse data to support decision making.


What is required (acquired and demonstrated through continuous professional development)

Interpersonal excellence – managing people and developing relationships

Leading people

Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

Managing people

Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.



Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively.


Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback.

Organisational performance – delivering results

Operational management

Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions.  Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports.

Project management

Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.  Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.


Applying organisational governance and compliance requirements to ensure effective budget controls.

Personal effectiveness – managing self


Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

Management of self

Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

Decision making

Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.


What is required (developed and exhibited in the workplace)

Takes responsibility

Drive to achieve in all aspects of work. Demonstrates resilience and accountability.

Determination when managing difficult situations.


Open, approachable, authentic, and able to build trust with others.  Seeks views of others.


Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.


Sets an example, and is fair, consistent and impartial.  Open and honest. Operates within organisational values

Assessment methods during the course

Project or campaign evaluation report, presentation of additional/new content and questions

You will be asked to complete a project or campaign evaluation report. The evaluative report will be based on a project or campaign that you have contributed to, and developed content for, in the last 6 months leading to gateway. The EPAO must confirm that the apprentice has completed a project from which they can produce an evaluative report and additional/new content. You must start the evaluative report after the gateway. The report should be a maximum of 1500 words (with a 10% tolerance).

You will have 4 weeks to complete the project or campaign evaluatative report and submit the report to the EPAO.

You need to prepare and give a presentation to an independent assessor. The presentation should outline proposed additional and/or new content for the project or campaign, developed in response to the findings of your evaluative report. Your presentation slides and any supporting materials should be submitted at the same time as the project output. The presentation with questions will last at least 30 minutes. The independent assessor will ask at least 5 questions about the project and presentation.


Professional discussion underpinned by a portfolio of evidence

You will have a professional professional discussion with an independent assessor. It will last 60 minutes. They will ask you at least 7 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.

The EPAO will confirm where and when each assessment method will take place.

How does the end point assessment work?

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA. The length of the training for this apprenticeship is typically 15 months. The EPA period is typically 3 months.

The overall grades available for this apprenticeship are:

  • fail
  • pass
  • merit
  • distinction


When you pass the EPA, you will be awarded your apprenticeship certificate.

The project will be centred on developing BIM, Solid Works, Auto Cad, Tekla and other digitalised systems to support growth in the construction, nuclear and allied industries and the need for digitally-skilled structural engineers and surveyors based with large employers.


On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.


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